Skip to main content
Question

Team File Locked - Account Access & Payment Issue - due to recent government-imposed internet disruptions(IRAN)

  • May 4, 2026
  • 1 reply
  • 23 views

Idaa

We are currently experiencing a critical issue accessing our Figma team account. The login email address is hosted on servers inside Iran, and due to ongoing internet disruptions, Figma is unable to deliver the verification/login codes to this email address.

As a result:

  • We cannot log in to our account
  • We are unable to renew our premium subscription
  • We currently have no access to our design files

This issue is severely impacting our work.

Is it possible to transferring account access and team admin ownership to another member of our team who previously had editor-level access.

This topic has been closed for replies.

1 reply

ksn
Figmate
  • Community Support
  • May 4, 2026

Hey ​@Idaa - thank you for reaching out. I understand that this is very time-sensitive and delaying your work.

I checked on your account and saw that you’ve already submitted a few support tickets. I’ve requested that your case be escalated for priority review. If you haven’t already been contacted, someone from the team should be in touch with you shortly.

In the meantime, please continue working with them via email so everything stays in one place. I’ll go ahead and close this topic, but feel free to start a new one if any other issues come up.