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Question

SVG plugin locks Figma App

  • July 2, 2024
  • 2 replies
  • 99 views
Matthew_Wright

Somehow the SVG Animate plugin tries to load and freezes me out of dev mode. I don’t think it’s saved, I didn’t use it. I thought I was just clicking on it to read about its functionality, and now it’s like a Figma virus that takes over everything. No matter what I do, it tries to load and I’m unable to access my file in the app. I have to use the browser, which still seems to be searching for this plugin I don’t want and didn’t install. Any ideas what’s going on there and how I can restore functionality?

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2 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • 4048 replies
  • July 12, 2024

Hey @Matthew_Wright ,
Welcome to the community, and sorry to hear you are having issue with Figma App!
Can you please try to uninstall and reinstall the Figma app to see if that helps? Here’s the link to download.
If the issue still occurs, feel free to reach out directly to the support, and please mention the steps you have done. Our technical quality team can investigate further your issue by filling this form: here

Also, for your information, if you think the issue is related to the plugin, as all of our plugins are created by Community members and not Figma, you’ll need to reach out to *the plugin’s creator for help using that plugin, or to report any problems.

You can find the support email for each plugin on that plugin’s homepage:

The plugin’s creator will then report any bugs in Figma to us.
Hope this helps!

Matthew_Wright

Hi, thanks Celine! That’s actually what I ended up doing, the old uninstall-install. It was very odd behavior, leaves me a little reluctant to even look at extensions. I know I’ve said it already, but just to recap, the SVG Animate extension (which I don’t recall actually ever installing even) would try to load as the default viewing option the moment I turned on dev mode, then everything froze up. If I could get in there and set default to CSS, like in less than a second, it wouldn’t do that, but every time I opened something next time I used Figma SVG Animate would again try to take over.

Will let you know if the issue returns. Thanks again.

-Matthew

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