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Support requests are being closed without a response

  • November 10, 2025
  • 1 reply
  • 12 views
Dmitry Nihrom

I created bug tickets in Figma for my team. A week has passed, and not a single one was answered. Today, all the tickets were closed with a “Resolved” status and no responses. I submitted both bug reports and sales related tickets. What’s going on?

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 604 replies
  • November 10, 2025

Hey ​@Dmitry Nihrom — appreciate you flagging this, and I can imagine how frustrating that’s been. I took a look and can confirm your report’s with our Technical Quality team under case number: 1589188. They’re reviewing it now and will follow up directly by email once there’s an update.

I’ve also passed along the details you shared here so it’s on their radar — we’ve got you covered. Thanks for hanging in there with us while the team sorts this out.


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