My account is already verified as an education plan from last year, But now I have to renew my plan, whenever I submit my same document which I submitted last year, So they said its not enough send us more document. I dont know why they are keep rejecting same document from which I get verified last time.
Hey
Higher Education verification and renewal are handled entirely by SheerID, our verification partner. Access is granted for one year, so renewing means going through their process again rather than an automatic extension.
Because SheerID owns that decision, we're not able to review your documents or override the outcome from our side. Rather than resubmitting the same document again, your best next step is to reach out directly to SheerID's support team at figmasupport@sheerid.com. They can tell you specifically what's missing and work through an appeal with you.
You can find more on how verification and renewal work in our Figma for Education guide.
If you go through that and still end up stuck, submit a request through our Support Hub and we'll take a closer look from there.
Hope that gets you moving!
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