Skip to main content
Question

Student account verification

  • January 26, 2026
  • 1 reply
  • 16 views
maxencebrb

Hello, I have tried several times to check my student account, but each time I get a message saying that I have exceeded my student plan limit. I have never received a response to my request...

Does anyone have a solution? Thank you, have a nice day.

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • January 30, 2026

Hi ​@maxencebrb -- if you receive a “Verification Limit Exceeded” message, SheerID will need to be the one to assist. They have an improved process for handling these errors and are best equipped to review your case and advise on next steps. If you’ve only recently contacted them (within 7 business days from the time you made this post on January 26), please give them a bit more time to reach out to you. Their updated system ensures a more efficient resolution.

Figma cannot review documents or confirm individual user eligibility at this time. Thank you for your patience in the meantime.

Terms & ConditionsCookie settingsAccessibility statement