New customer here. I emailed support two days ago about how I’ve burned through 3000 AI credits in just a few hours but still not had a reply. Is this the level of support we get?
Question
Slow support?
Hey ​
I've flagged your case internally so someone from our team can follow up with you directly and take a look at your account and usage.
In the meantime, since AI credits sound like the core of the question, here's some general context that might help:
- Every seat includes a monthly allocation of AI credits, and how many you get depends on your plan and seat type.
- Credit usage can vary a lot by task. Figma's AI features are agentic, meaning a single prompt can trigger multiple steps behind the scenes. More complex prompts, extra context (like attached files), or certain models will all use more credits than a simple request.
- You can check your current balance and reset date any time from the AI balance option in the Figma menu.
For the full breakdown of what drives consumption, this How AI credits work article is a good one to bookmark.
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Someone will be in touch soon to dig into the specifics of what happened on your end. Thanks for bearing with us!
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