Hi ​@wendy_chen — welcome to Figma Forum, and I’m sorry you’re running into trouble logging in.

For privacy and security reasons, we can’t access and share out account-specific details here on the Forum. That said, I’ve opened a case on your behalf with our support team for a closer look (case number: 1448693).

Once they’ve reviewed your account, you’ll receive an email with more clarity and next steps. Thanks so much for your patience while we work to get this sorted out.

when i send email to you, support+compliance@figma.com, i just received that ：

Hello,

You recently contacted Figma customer support. Under applicable export control and sanctions laws, Figma is not permitted to provide you with support services. However, you can learn more about our products in our Help Center (https://help.figma.com/hc/en-us).

If you believe there has been a mistake, please let us know right away by emailing support+compliance@figma.com.

– Product Support at Figma

thats so wired, i was asking for help but no support.

Hey ​@wendy5354 — I’m sorry you’ve run into this as well. To help keep your account details private and secure, we can’t dig into specifics here in our public forums. The Product Support team is in the best position to look into your situation directly and share any information they’re able to provide.