Is this file associated with an organizational account? If so, it might have permissions set not to allow public viewing on prototypes.

Thanks for responding. I have a prfoessional plan where I created a few teams using free team but the file in question is a project within my paid plan within a team. Is there a place I can manage global share settings at the account, team, or project level?

On you prototype file, click on "Share prototype" at the top right corner and then under the section "Who has access", change the settings to "Anyone".

Please view this video to see. I don’t see the “Anyone” option - 

Please view this additional video to see a battery of tests where an older file worked within a free team and when I created a new file and one a different project same team I copied and pasted the primary file in question, it did not work.

 

 On the folder/team project view, you can right-click on the file and then there is a "Share" option, can you take a look at that and check if there sharing options diverge between these 2 files?

Please view attached. I also submitted a suppor ticket. Image file also attached for eference.

Thanks for sharing. That is for sure something strange. The support team will understand better what is going on because they can access your files.

I appreciate your input. If you find an answer in your travels, please share. Once I hear back from support, I’ll be sure to share outcome and resolve.

https://www.loom.com/share/1bd6d87938ed4b0b8a03254476d6f0dc?sid=60da293b-6a57-470f-8f3c-ec36c6543dda

Hi ​@Jose_Andrade, thanks for reaching out and closing the loop on this!

It looks like Sharon was able to help you resolve this issue on ticket #1389299, and you’ve added the Loom video she provided in her response. 

Special thanks also to ​@giliard, who tried to help you out in the interim. Please let us know if you run into any further issues. 

Yes @gillard was great.