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Wilson
Wilson
Feb 2, 2021 9:41 AM UTC
Question

'save local copy' stuck at 'Downloading images and saving...'

‘save local copy’ stuck at ‘Downloading images and saving…’
I have a design of just 11 frames. no prototyping, no effects, just design/layout.
but as the title says, it’s stuck just like that. I really need a local copy and I’ve been trying for more than 2 weeks now.
I’ve successfully saved local copies of other designs before, some of which had more frames than this one.
I’ve also tried cleaning up the design, removing hidden layers, flattening some of the gifts to a bare minimum. I also tried moving the frames to a brand new file/document. still no luck.
also, there’s no plugin required for this file. again, purely just texts/images/frames, etc. and like 1 or 2 components.
I use the figma desktop app mostly on my Windows 10. latest updates. but I also tried saving using Figma in browser. Still the same issue.
see my screenshot: 'save local copy' stuck at 'Downloading images and saving...' - Album on Imgur
IN DESPERATE NEED OF HELP. Thanks.

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    Camilla_Vieira
    Camilla_Vieira
    Jan 27, 2023 9:08 PM UTC

    Aparently, still at this point of the images, you must fix each error in each page (you can check at each page pressing ctrl+shift+E).

    After fixing everything, close the file and open it again. Then download it.

    At least, that’s what worked for me.

    @Figma_Support

      Monica_Hsueh
      Sep 28, 2023 12:14 AM UTC

      Just encountered the “not downloading issue” on Figma website while editing. So I thought to use the desktop app and give it a try. Well, that worked. Not sure if it’s helpful but that worked out for me. (I think it’s still a bug in Figma.)

      kauheaa
      kauheaa
      New Participant
      Nov 11, 2024 9:34 AM UTC

      Same problem. It always get’s stuck just few items before completion (275/276, 126/150… etc)

      y_toku
      Figmate
      y_toku
      Community Support
      Nov 14, 2024 6:53 AM UTC

      Could you try the troubleshooting below?

      • Close any Figma tabs you’re not using
      • Browser: Force-quit and open Figma in a new browser window.
      • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

      If the issue still continues, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report

      Thanks

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