Hello, Figma Support!
I recently upgraded from the Professional plan to the Organization plan and prepaid for an annual subscription. After spending some time with the billing documentation, I realized I had misunderstood how the Organization plan billing model works compared to the Professional plan.
Unfortunately, the Organization plan is more expensive than I can realistically afford, so I'd like to ask whether it's possible to downgrade back to the Professional plan.
More specifically, I'm hoping there may be a way to apply the value of my Organization subscription toward a Professional subscription.
Here's my current billing situation:
I prepaid for 3 Full seats for one year, totaling $2,158.20 (including tax). Since then, I've added 5 additional Full seats. According to the Organization billing model, these will be billed on my next quarterly invoice (October 14) as prorated charges through the end of the current annual term, for a projected amount of $3,110.15.
If possible, I'd like to know whether the total value of this Organization subscription (both the prepaid amount and the upcoming prorated invoice), minus the portion already used on the Organization plan from July 14 through today, could be converted into account credit and applied toward a Professional plan subscription.
At this stage, I would only like to confirm whether this kind of adjustment is possible. If it is, I would like to take some time to make the necessary preparations before the downgrade and then coordinate the downgrade with your team.
I haven’t received a response from Sales support by email and haven’t managed to get through the chatbot.
I appreciate any help you can provide with escalating this sensitive request.
