Skip to main content
Question

Request refund for Wrong Dev seat purchase

  • April 26, 2026
  • 1 reply
  • 11 views
Nam To

Hello Figma Team,

I would like to request a refund for a Dev seat that I purchased by mistake earlier today.

Details:
- Account email: [redacted by moderator to remove personal information]
- Plan: Dev seat (Professional plan)
- Purchase date: 26/4/2026

I misunderstood how Dev seats work across teams/projects. After purchasing, I realized that this seat cannot be used for the project I actually need access to, so the purchase is not useful for my use case.

The purchase was made very recently, and I have not meaningfully used the Dev seat.

I would really appreciate your help in processing a refund for this transaction. Then I will request my team leader own his workspace to purchase again dev seat.

Please let me know if you need any additional information.

Thank you very much for your support.

Best regards,  
Nam

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • April 26, 2026

Hi ​@Nam To, welcome to Figma Forum, and thanks for the clear breakdown.

I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1870347, and they'll follow up at the email tied to your Figma account.

In the meantime, this resource covers how Dev seats work across teams and workspaces, which may be helpful as your team leader sets things up on their end: Manage seats in Figma.

I also removed your email address from the original post to protect your privacy.

Please keep an eye on your inbox for next steps. 🙏🏻

    Terms & ConditionsCookie settingsAccessibility statement