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Request for Subscription Cancellation and Refund

  • April 2, 2026
  • 1 reply
  • 3 views
canxyildiz

Dear Support Team,

Hello,

I am writing to report an issue with my subscription. Although I have already purchased a paid plan, I am receiving notifications that my credits have run out and I am being asked to make an additional payment.

This situation is confusing, as this was not how the system functioned previously. I would like to request the cancellation of my current plan and a full refund of the amount I have paid.

Please review my account and process my request as soon as possible.

Thank you for your assistance.

    1 reply

    adamsmasher
    Figmate
    • adamsmasher
    • Figmate
    • April 2, 2026

    Hi ​@canxyildiz,

     

    Thanks for your post! We did recently make a change with how AI credit consumption is tracked on March 18th - I’m sorry to hear that you found this confusing. We have an article in our help center on managing AI credits which helps explain how to purchase and manage credits. I’ve created a ticket for you with our support team to help you get your refund (ticket #1828187). Please reply to your ticket with any additional information or questions you have and our support team will help.

    Have a great day!

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