Dear Figma Support Team,
I hope you're doing well.
I'm reaching out regarding my Team Karma workspace, which is currently locked due to an outstanding invoice.
I recently noticed that my workspace was upgraded to a Professional plan with AI Credits, resulting in an invoice of $80.24. Unfortunately, I wasn't aware that the AI Credits would incur this additional recurring cost, and I no longer require the Professional features or AI Credits.
I primarily use Figma for personal learning and portfolio work, and at this time I'm unable to afford this subscription.
I would greatly appreciate it if you could help me with the following:
- Review or waive (or reduce, if possible) the outstanding invoice.
- Remove the AI Credits from my subscription.
- Downgrade my workspace from the Professional plan to the Starter (Free) plan.
- Unlock my workspace so I can access and manage my existing draft files.
I completely understand if there are billing policies that need to be followed, but I would be very grateful if you could make a one-time exception or suggest the best way to resolve this without continuing the paid subscription.
Thank you very much for your time and understanding. I appreciate any assistance you can provide, and I look forward to your response.
Kind regards,
Sharath Nair
Email: (redacted by the moderator due to PII)
Workspace: Team Karma
Invoice: NPNJTQMG-0003