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Question

Request for Invoice Review and Downgrade to Starter Plan

  • June 25, 2026
  • 2 replies
  • 32 views
sharath nayar

Dear Figma Support Team,

I hope you're doing well.

I'm reaching out regarding my Team Karma workspace, which is currently locked due to an outstanding invoice.

I recently noticed that my workspace was upgraded to a Professional plan with AI Credits, resulting in an invoice of $80.24. Unfortunately, I wasn't aware that the AI Credits would incur this additional recurring cost, and I no longer require the Professional features or AI Credits.

I primarily use Figma for personal learning and portfolio work, and at this time I'm unable to afford this subscription.

I would greatly appreciate it if you could help me with the following:

  • Review or waive (or reduce, if possible) the outstanding invoice.
  • Remove the AI Credits from my subscription.
  • Downgrade my workspace from the Professional plan to the Starter (Free) plan.
  • Unlock my workspace so I can access and manage my existing draft files.

I completely understand if there are billing policies that need to be followed, but I would be very grateful if you could make a one-time exception or suggest the best way to resolve this without continuing the paid subscription.

Thank you very much for your time and understanding. I appreciate any assistance you can provide, and I look forward to your response.

Kind regards,

Sharath Nair
Email: (redacted by the moderator due to PII)
Workspace: Team Karma
Invoice: NPNJTQMG-0003

    2 replies

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • June 26, 2026

    Hey ​@sharath nayar, thanks for reaching out!

    The billing and account questions you've raised, including the invoice, the AI Credits, and the plan downgrade — all need to be handled directly by our support team, who have access to your account and can review everything properly. The community forum isn't the right place to action those.

    Here's what I'd recommend doing:

    1. Submit a support ticket trough out Support hub if you haven't already. Include your workspace name (Team Karma) and the details you've shared here so the team has full context from the start.
    2. In the ticket, make sure to mention that your workspace is currently locked, as that'll help flag the urgency.

    Our support team will be able to review your account, walk you through your options, and help you get to a plan that works for you going forward.

    Once you've submitted a ticket, feel free to reply here with the ticket number and I can make sure it's flagged appropriately on our end.

     

      Rihana Alkilany

      No ​@Gayani_S , I actually think this is the right place to post this.

      People deserve to know how paying customers are being treated before they decide to subscribe. If this happened to me, it can happen to anyone else.

      Telling everyone to move the discussion to a private support ticket only hides the problem instead of addressing it publicly. Transparency matters.

      Whether this policy is written in your Terms of Service or not, locking a customer's workspace after they already paid for an annual Professional plan and then forcing them to purchase another $160 invoice just to regain access is, in my opinion, unacceptable.

      I've been dealing with exactly the same issue for almost two months. I already contacted support, opened a complaint, and nothing was resolved. The responses I received were generic and showed no real intention to help.

      As a customer, We have every right to publicly share my experience so other users can make informed decisions before spending their money.

      At this point, it's very difficult not to feel that this is being handled intentionally when multiple customers report the same experience and keep receiving the same scripted responses instead of an actual solution.

      I'm not looking for another support link. I'm looking for accountability and a real resolution.

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