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Question

Request a refund

  • July 21, 2026
  • 1 reply
  • 4 views
Aaaaaaa

Can I get refund from my professional account to starter account? Haven’t use any credits after payment.

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • July 21, 2026

Hi ​@Aaaaaaa - thanks for checking in with us on the forum. Just to make sure I understand correctly, you would like to request a refund for your last monthly pro subscription, because you did not use any of the AI credits you were alloted during that time. 

First, I’d like to direct you to our help page on how AI credits work in Figma: https://help.figma.com/hc/en-us/articles/33459875669015-How-AI-credits-work#faqs -- in short, Figma AI credits do not roll over into the next month. Even if you did not use any of your monthly allotted credits, it sounds like you were still using Figma overall.

If you still have an active subscription and would like to cancel it moving forward, please visit this page for instructions on how to do so: https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S

 

 

Please note: payments for Figma subscriptions are non-refundable.

With that said, if for any reason you’re unhappy with Figma, please let us know. Contact us via the  help widget inside of Figma, or submit a request through our contact form. Give us a detailed account of what happened and we’ll work with you to make sure you have the best experience possible. You can read Figma's Terms of Service for additional information.

 

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