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versityplatform
versityplatform
September 9, 2024
Question

removed users lost work

  • September 9, 2024
  • 1 reply
  • 112 views

Hi Everyone. I’m new here. We recently removed a user and it seems like we lost all the work they did. Has anyone removed a user lost all their work and was able to find and bring back all the things they were working on?

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1 reply

y_toku
Figmate
y_toku
Community Support
September 10, 2024

If you haven’t permanently deleted the files or projects, they should be in the Deleted tab, where you can restore them. Could you try the following steps?

To view your deleted files:

  1. Click on Drafts in the file browser.
  2. Select the Deleted tab.

From the Deleted tab, you can view, sort, and filter through any deleted files that you had access to.

Restore deleted files

If a file’s original project still exists, anyone with can edit access can restore it. This will also restore the file for anyone who had access to it at the time of deletion.

Restoring a file retains the permissions, comments, version history, and library connections of the original file.

To restore a file:

  1. Locate the file you want to restore in the Deleted tab.
  2. Right-click on the file and select Restore.

For more detailed instructions, you can visit this help article.

If the issue persists, could you reach out directly to the support team? Please make sure you use the email associated with your Figma account,

Thanks,
Toku

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