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Question

Refund request for unintended annual subscription

  • July 22, 2026
  • 1 reply
  • 4 views
이송이

Hello, I was charged $211 for an automatic subscription renewal that I did not intend to continue. I barely used the platform since the renewal as I wasn't aware of the charge. Could you please check my account and process a refund for this transaction? Thank you.

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • July 22, 2026

Hi ​@이송이 - thank you for checking in with us on the forum. I completely understand that this was an unintended charge. However, as a moderator, I do not have the ability to review or make changes related to accounts or billing.

Per Figma’s Renewal & Cancellation Policy, subscriptions are generally non‑refundable. If you would like to inquire further, please reach out to our support team via the Support Hub or from within Figma by selecting the question mark icon  in the bottom-right corner of any page and selecting Contact support.

Thank you for your understanding!

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