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Question

Refund Request for Unauthorized Charge

  • March 15, 2025
  • 1 reply
  • 118 views
ChanCha

I would like to request a refund because figma automatically deducted money from my debit card.

I don't want to use the figma add-on service that was automatically deducted this month. Please refund me immediately.

I am requesting an immediate refund for this unauthorized transaction and requesting that you cancel your subscription immediately. Also, please remove my card details from your system.

 

Due date

March 11, 2025

Invoice number

[redacted by forum admin/moderator to remove PII]

 

The date and time the card was deducted was March 14, 2025 at 04.53.

 

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • April 22, 2025

Hi ​@ChanCha, thanks for reaching out about this.

 

Just a heads up, we can't handle specific billing requests like this on the forum for security and privacy reasons. (I've removed your invoice number from your post for the same reason.)

 

I noticed that you've already submitted a support request and have been in contact with one of our support specialists about this. If you have any further questions, please reply to your existing ticket.

Thanks again for reaching out!

 

If you're another community member who's having trouble with your individual billing and you found this thread, please use this form to create a support ticket:  Submit a payments and invoices request. Our support specialists will then be able to take a closer look and assist you.
 

Thanks,

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