Refund Request for Unauthorized Charge

Hi ​@ChanCha, thanks for reaching out about this.

Just a heads up, we can't handle specific billing requests like this on the forum for security and privacy reasons. (I've removed your invoice number from your post for the same reason.)

I noticed that you've already submitted a support request and have been in contact with one of our support specialists about this. If you have any further questions, please reply to your existing ticket.

Thanks again for reaching out!

If you're another community member who's having trouble with your individual billing and you found this thread, please use this form to create a support ticket:  Submit a payments and invoices request. Our support specialists will then be able to take a closer look and assist you.
 

Thanks,