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Refund Request for Figma Professional Subscription

  • August 12, 2026
  • 1 reply
  • 22 views
JI YANG

Subject: Refund Request for Figma Professional Subscription

Hello Figma Support,

I recently subscribed to the Figma Professional plan, but I canceled the subscription shortly after subscribing.

I would like to request a refund for the recent subscription payment, as I do not intend to use the Professional plan.

I would appreciate it if you could review my request and process a refund if possible.

Thank you for your help.

Best regards,
JI Yang

Best answer by Celine_

Hey @JI Yang, Celine from the Community Support team at Figma here!

Thanks for reaching out. Regarding refunds, payments are generally non-refundable under Figma’s Terms of Service. You can find more details about our refund policy here: https://www.figma.com/legal/tos/.

That said, our Support team can take a closer look at your specific request. I’ve gone ahead and created a support ticket on your behalf so the team can review your account and recent subscription payment directly. For reference, your support case is #2067371 sent to your email address: dixxxx45@gxxxl.xxm.

Please continue the conversation directly through your support ticket if the team needs any additional information. Thanks for your patience!

Update: The support agent has replied to you, please check your support case for the detailed breakdown and for any further assistance if needed. 
Please note that the support agent has also reverted your plan to the free Starter plan. You can find more details about the features available on the Starter plan here: Starter Plan Overview. If you’d like to review what’s included in the Starter plan, you can take a look here: Figma plans and features. I’ve gone head and close the topic here, thank you.
 

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • August 12, 2026

    Hey @JI Yang, Celine from the Community Support team at Figma here!

    Thanks for reaching out. Regarding refunds, payments are generally non-refundable under Figma’s Terms of Service. You can find more details about our refund policy here: https://www.figma.com/legal/tos/.

    That said, our Support team can take a closer look at your specific request. I’ve gone ahead and created a support ticket on your behalf so the team can review your account and recent subscription payment directly. For reference, your support case is #2067371 sent to your email address: dixxxx45@gxxxl.xxm.

    Please continue the conversation directly through your support ticket if the team needs any additional information. Thanks for your patience!

    Update: The support agent has replied to you, please check your support case for the detailed breakdown and for any further assistance if needed. 
    Please note that the support agent has also reverted your plan to the free Starter plan. You can find more details about the features available on the Starter plan here: Starter Plan Overview. If you’d like to review what’s included in the Starter plan, you can take a look here: Figma plans and features. I’ve gone head and close the topic here, thank you.
     

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