Hello Figma Support Team,
I am a figma user for a long time and currently using professional plan for my company. I was accidentially created a dev seat (under 24 hour ago) and would like to ask a refund for this seat. I really hope Figma Support Team could help me in this situation. If you need any additional information, please tell me, i will try my best.
Best regard!
Hi
I understand that you accidentally assigned a Dev seat and are now requesting a refund.
Unfortunately, due to security and privacy reasons, we’re unable to handle specific billing issues like this directly here on the Forum.
That said, I’ve go ahead and created a Support ticket(#1596803) for you using the details you’ve provided. One of our specialists will follow up with you directly once they’re ready.
The response will be sent to the email address associated with your account, so please continue the conversation about this billing concern directly through that ticket with our specialist.
For anyone with a similar concern, please see our refund policy and how to contact Support here: Refund Policy – Figma Help Center
Thanks,
Hello
Thank you for answer my post and nice to hear that you can consider about my situation. Hope to receive your mail soon.
Thank you!
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