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Question

Prototype problem with variables on mobile but not on browser

  • June 6, 2024
  • 4 replies
  • 149 views

Francisca_Errazuriz

Hi, I have problems when trying to use the prototype on my mobile. The variables are not working on the mobile version, but they work on the browser. I have the last version of my device’s operating system and also of the Figma app, and I have done all what you normally recommend with the installation.

Thank you

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4 replies

Gleb
  • Power Member
  • June 6, 2024

Can you clarify what you mean by that? Share an example file? Probably better contact support in this case.


Francisca_Errazuriz

Hi @Gleb , sorry for my question and thank you for your quick answer.
I have problems uploading images here, but I will try explaining:

I provide users with the option to enter their name, for instance, and then the chatbox responds using the provided name. While I can see the name throughout the entire session on the browser, it only works in the initial section on my mobile device.


Gleb
  • Power Member
  • June 6, 2024

Bugs need to be reported to Figma support so they are properly tracked: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374 You will have to share a file link and screen recordings of what’s happening so the team can understand the issue.


Francisca_Errazuriz

@Gleb Thank you very much!