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Ana_Paula_Gomes_Da_Silva_Magal
Ana_Paula_Gomes_Da_Silva_Magal
June 20, 2024
Question

Protótipo no celular fica recarregando durante teste com usuários

  • June 20, 2024
  • 1 reply
  • 82 views

Olá, Sempre que uso o Figma no celular para testar fluxos com os usuários, o protótipo fica recarregando e atrapalha o andamento do teste.

Tenho um celular android Miui 14 da xiaomi, alguém sabe como resolver?

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1 reply

y_toku
Figmate
y_toku
Community Support
June 24, 2024

Hi there,

Thanks for reaching out. I’ll reply in English, which is supported by our team. Thanks for your understanding in advance.

It looks like you’re experiencing a loading issue with Android. If you’re testing in a browser, could you check if the environment is supported? You can also try accessing the prototype in Incognito mode to see if it loads properly:

Figma Learn - Help Center

Please let me know how it goes!

Thanks,
Toku

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