Hi there,

Sorry to hear about the issue the issue you’re experiencing with your account.

If your cards are not expired, there are sufficient funds available, and there are no automatic stops from your issuer, our support team would be more than happy to assist you. Please contact our support team directly at: https://help.figma.com/hc/en-us/requests/new. Ensure you use the email linked to your Figma account when reaching out.

Thanks for your patience.

Toku

I am also facing the same issue. We have even increased our online transaction Limit to 2L. but still card is declined. is there any alternate way to do the payment? I guess this happens due to RBI guidelines for recurring payment.

Hey @Ajay_Patel, sorry to hear you’re having the same issue!

We’re not able to assist with Billing issues here on the forum, but please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new