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Process for updating annual subscription

lee.milverton

My organisation has an annual subscription that is renewing later this year. What is the process to change the annual subscription e.g. upgrade from professional to org, add/remove seats? What is the window in order to do so and who should we contact? 

Best answer by y_toku

Hi ​@lee.milverton 

Thanks for reaching out! Let me share some general information about the upgrade process.

  • Regarding upgrade plans, you can either upgrade to the Organization plan yourself or by contacting our sales team. You can find a step-by-step guide in this help center article. It’s bit too long, so please take a look at the article: Upgrade or Downgrade Your Plan.
  • If any teams included in the upgrade are subscribed to the Professional plan, Figma will automatically generate a credit for the remaining subscription period. This applies to both monthly and annual subscriptions. The credit amount will be applied to the first subscription renewal after your initial upgrade to the Organization plan.

That said, I recommend reaching out to our support team, as they can assist with your specific account.

 

Thanks,

Toku

View original

    y_toku
    Figmate
    • y_toku
    • Community Support
    • April 15, 2025

    Hi ​@lee.milverton 

    Thanks for reaching out! Let me share some general information about the upgrade process.

    • Regarding upgrade plans, you can either upgrade to the Organization plan yourself or by contacting our sales team. You can find a step-by-step guide in this help center article. It’s bit too long, so please take a look at the article: Upgrade or Downgrade Your Plan.
    • If any teams included in the upgrade are subscribed to the Professional plan, Figma will automatically generate a credit for the remaining subscription period. This applies to both monthly and annual subscriptions. The credit amount will be applied to the first subscription renewal after your initial upgrade to the Organization plan.

    That said, I recommend reaching out to our support team, as they can assist with your specific account.

     

    Thanks,

    Toku

    lee.milverton

    Hi Toku, 


    Thanks for your response! I will read through the information and then proceed accordingly. 


    Kind regards,

    Lee

    Reply


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