Skip to main content
lee.milverton
lee.milverton
New Member
April 11, 2025
Solved

Process for updating annual subscription

  • April 11, 2025
  • 2 replies
  • 151 views

My organisation has an annual subscription that is renewing later this year. What is the process to change the annual subscription e.g. upgrade from professional to org, add/remove seats? What is the window in order to do so and who should we contact? 

    This topic has been closed for replies.
    Best answer by y_toku

    Hi ​@lee.milverton 

    Thanks for reaching out! Let me share some general information about the upgrade process.

    • Regarding upgrade plans, you can either upgrade to the Organization plan yourself or by contacting our sales team. You can find a step-by-step guide in this help center article. It’s bit too long, so please take a look at the article: Upgrade or Downgrade Your Plan.
    • If any teams included in the upgrade are subscribed to the Professional plan, Figma will automatically generate a credit for the remaining subscription period. This applies to both monthly and annual subscriptions. The credit amount will be applied to the first subscription renewal after your initial upgrade to the Organization plan.

    That said, I recommend reaching out to our support team, as they can assist with your specific account.

     

    Thanks,

    Toku

    2 replies

    y_toku
    Figmate
    y_tokuAnswer
    Community Support
    April 15, 2025

    Hi ​@lee.milverton 

    Thanks for reaching out! Let me share some general information about the upgrade process.

    • Regarding upgrade plans, you can either upgrade to the Organization plan yourself or by contacting our sales team. You can find a step-by-step guide in this help center article. It’s bit too long, so please take a look at the article: Upgrade or Downgrade Your Plan.
    • If any teams included in the upgrade are subscribed to the Professional plan, Figma will automatically generate a credit for the remaining subscription period. This applies to both monthly and annual subscriptions. The credit amount will be applied to the first subscription renewal after your initial upgrade to the Organization plan.

    That said, I recommend reaching out to our support team, as they can assist with your specific account.

     

    Thanks,

    Toku

      lee.milverton
      lee.milvertonAuthor
      New Member
      April 29, 2025

      Hi Toku, 


      Thanks for your response! I will read through the information and then proceed accordingly. 


      Kind regards,

      Lee

        Terms & ConditionsAccessibility statement