Hello @Roberto7, Thank you for reaching out about this issue!

To better understand the problem you’re experiencing, could you please start by checking and confirming the following steps?

• Have you tried using supported browsers to see if the issue persists?


• Clear the Desktop app cache to see if the problem persists.


• Try accessing Figma from a different network, like using a mobile hotspot, to see if the issue remains.

If switching networks resolves the problem, I recommend reaching out to your IT team. For more detailed instructions, you can refer to this help center article: Check your network settings

If the issue persists after trying the troubleshooting steps above, please consider contacting our support team for further assistance through this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

When contacting support, please include the following information:

• Your Figma account email


• Details of the troubleshooting steps you attempted


• A quick recording demonstrating how the issue occurs

Thank you once again for your cooperation!