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katefilipenko1998
katefilipenko1998
March 14, 2024
Question

problem loading png images

  • March 14, 2024
  • 1 reply
  • 242 views

when importing a PNG image, either a white or black background is added. What could be the problem ? this has never happened before?

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1 reply

y_toku
Figmate
y_toku
Community Support
March 18, 2024

Hi there,

Thanks for the post. It seems I can’t replicate the issue, so could you please take a look at the guide and try troubleshooting?

Figma Learn - Help Center

If the issue continues, could you share the file link over DM please so we can investigate it further? If it’s the case, could you invite support-share@figma.com? It won’t affect your billing!

Thanks,
Toku

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