Skip to main content
Solved

Problem installing figma software it says to check the setup log

  • September 16, 2024
  • 1 reply
  • 43 views

Praveen_Ramalingam

I have a problem downloading Figma it says to check the setup log

Best answer by Junko3

Hi @Praveen_Ramalingam, Thank you for reaching out to us. Sorry to hear that you’re encountering issues.

While we are waiting for the input from our community, could we ask you to check a couple of things on your end?

Firstly, please take a moment to review the machine requirements on this page to ensure your setup is compatible: Guide to the Figma desktop app

If your machine setup meets the requirements, would you mind trying to download the app directly from our downloads page and see if that makes any difference?

Should the issue persist, I’d recommend reaching out to our support team directly through the following link for further assistance: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When reaching out, please remember to include the following details:

  • Your Figma account email
  • Your computer’s specifications (model, OS version, etc.)
  • Recording of the issue

Thank you for your patience and cooperation.
If anyone from our community has additional suggestion or workaround, please feel free to share here!

View original
This topic has been closed for comments

1 reply

  • Figmate
  • 1889 replies
  • Answer
  • September 17, 2024

Hi @Praveen_Ramalingam, Thank you for reaching out to us. Sorry to hear that you’re encountering issues.

While we are waiting for the input from our community, could we ask you to check a couple of things on your end?

Firstly, please take a moment to review the machine requirements on this page to ensure your setup is compatible: Guide to the Figma desktop app

If your machine setup meets the requirements, would you mind trying to download the app directly from our downloads page and see if that makes any difference?

Should the issue persist, I’d recommend reaching out to our support team directly through the following link for further assistance: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When reaching out, please remember to include the following details:

  • Your Figma account email
  • Your computer’s specifications (model, OS version, etc.)
  • Recording of the issue

Thank you for your patience and cooperation.
If anyone from our community has additional suggestion or workaround, please feel free to share here!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings