Hi ​@jhonatan.alves, thank you for reaching out and apologies for the delayed reply! 

I do not speak Portuguese, so I hope it is ok that I reply in English. Our team here on the forum isn’t able to assist with Account management and/or file permissions.

Please reach out to our support team here with your Figma email address, so the team can take a closer look at your account and help identify your team Admin: https://help.figma.com/hc/en-us/requests/new