Please pay your invoice before your team is locked and your subscription is downgraded.

Hi ​@Nampp, thanks for reaching out! 

I completely understand how frustrating this must be. How did you process your cancellation? Did you receive a confirmation email? And how many days has it beensince you cancelled?

This notification usually only appears, if you still have an unpaid invoice on your account. If the cancellation wasn’t confirm, please let me know, and I can help get you connected with our support team. 

My expiration date was January 26, 2026. However, due to some unavoidable circumstances, I was not able to cancel until January 28, 2026. I only intended to subscribe for one month to test the service. Currently, the system shows that I have an outstanding invoice. Please note that my intention was only to purchase a one-month subscription, not to renew.

Hey ​@Nampp, I’m taking over this case from ​@djv and will be helping you from here.

Thank you for the context! I’ve created a support ticket on your behalf so our team can take a look. Your support ticket number is #1717324, for reference. I’ve added a note on your ticket so they have the full context.

A member of the Support team will follow up with you directly to review your account and help out.

Thank you for your patience in the meantime!