Hi ​@Ignacio Cañellas — thanks for joining the Figma Forum.

I can’t share account-specific details in a public space, but I can see the Figma for Education team reached out to you on Thursday with next steps. Please check the inbox linked to your Figma account for the conversation related to this case number: 1522927.

In the meantime, know that we’ve extended the verification grace period, so you’ll still have access to your files. More here: Updates to our Figma Education plan.

Appreciate your patience as this gets resolved.

Hello Tom 

Thanks a lot for your quick reply, truly apreciate it. 
The education team did contact me last thursday but they could not solve the problem, just sent me a link to Sheer Id. 
Which did not help.

I sent a list with the students accounts to Maya Walton but didnt get an answer from on friday 

We are truly worried as some students are get the message that they have reached out the máximum attemps permited/allowed 

Once again Tom, Thanks a lot, but would like to know what to do next.

Best regards 

Hello Tom.

would you be so kind to give me some instructions on what to do next? 
 

I feel somewhat abandoned after many emails, both with the help of Figma and Sheerid, I don't receive a solution. Yes, I receive a first answer but when I raise the problem I no longer get help. Thank you very much for your understanding and your time Cordial greetings

Hi ​@Ignacio Cañellas — sorry to keep you waiting. I’ve been keeping an eye on this topic and following up on open conversations. While I can’t share account-specific details here, I did confirm that we received your reply and the appropriate team is reviewing your case. They’ll be in touch as soon as more information is available.

Thanks for your patience — we’re working to get this sorted as quickly as possible.

Hi Tom.
Thank you so much for the update.
The interest you're showing is truly appreciated.
I've written to Sheer ID again, but they tell me they can't access individual information or check the individual student processes. This is a task that Figma must handle.
I greatly appreciate your effort and patience in this case. But it's somewhat frustrating and difficult to explain how, out of almost 40 students, only a few have been unable to verify their account (first getting an error respond from the form, and then the “you have reached out the maximum attemtps allowed” message), following the same steps and meeting the same requirements as the rest of their classmates.
I look forward to further news or some guidance on the steps to follow.

Best regards.

Hey ​@Ignacio Cañellas — just touching base to let you know the Figma for Education team is still reviewing your case. I appreciate your patience, and they’ll reach out directly with any updates as soon as possible.

One more quick update for you, ​@Ignacio Cañellas — I just checked in with the Figma for Education team, and they’ve reset the accounts for anyone on your list who hadn’t yet completed verification. From here, those students should be able to finish validating their status directly through SheerID.

Thanks again for your patience and for keeping us in the loop throughout this process.

Hello there Tom!

Great news, thanks a lot for your time.

I just checked out the list and apparently there’s an id missing, when we sent the list it was about three weeks ago and not all of the students were aware of the need for the verification.

Just sent an email to Maya, the support team, and to you with the student’s id.

But lately it’s been imposible to comunicate via e-mail as they tend to not reply. 

Should I send paste the student’s account here? 

Just let me know… 

Really really apreciate your time Tom.

Thanks a lot.

Best regards. 

Hey ​@Ignacio Cañellas — thanks for following up here. I checked on your case, and it looks like the Figma for Education team responded earlier today.

To protect your students’ privacy and account security, we can’t review account-specific details here in the Forum. I’ve let the team know you reached out so they can keep an eye out for any further updates. 🙏🏻