Placed images not exporting in .svg

Hi @Rob29, thank you for reaching out!

I took a look at the support ticket I filed for the previous user experiencing a similar issue, and it appears they haven’t had a chance to follow up with our support team yet. In the meantime, to help our team troubleshoot effectively for you, could you please share a video recording of the issue? Showing the full Figma window, with the properties and layers panels visible, and expanding any relevant layers you’re having trouble with, would be really helpful. This allows our team to try reproducing the behavior in their own files.

Could you also provide a direct link to the file and invite support-share@figma.com with “can edit” permission? Users with @figma.com emails won’t count toward your billing.

Lastly, are you able to export the SVG successfully within Figma, but then encounter issues when importing it into Adobe Illustrator? Any additional context like this can help us get to the root of the problem.

Thank you again for your help, and we’ll do our best to get this sorted out for you!

Sure, until I get a chance to do all that, here’s some additional info: I recreated the graphic in Adobe Illustrator and exported as SVG from there, and had the exact same problem occur where the embedded image would vanish from the SVG while all vector elements remained. So in fact, perhaps the issue is with the SVG format itself? It’s very bizzare as sometimes the image will show in the thumbnail (when viewed in the Finder - on Mac) and sometimes it will not, the same file, without resaving it or anything, just looking at it at different times.

Hi @Rob29, thank you for sharing those extra details—it really does sound like the SVG format might be at the root of this issue, especially with the inconsistent display of embedded images.

Just to narrow things down further, is this happening in both the Figma desktop app and the browser?

I’m having this issue too, trying to export SVG files with images with no luck–the images don’t show up when I open it up in Illustrator. Is there a workaround for this?

Hey @Christina_Maybin, thank you for reaching out!

I’m sorry to hear you’re having trouble with exporting SVGs with images!
Could you let me know if this only happens when opening the SVG in Illustrator, or if you’ve tried viewing it in other tools as well? Sometimes different programs handle SVGs uniquely, which could help narrow it down.

If possible, could you also share a screen recording of the issue? Including the full Figma window with properties and layers panels visible and relevant layers expanded would be ideal.

Thanks in advance!

I’ve tried opening the files in Illustrator and InDesign, and the non-vector image assets are still missing.

Is there any way I can send privately? The file can’t be shared publicly. I submitted a support ticket for this issue on 11/11 and have not received a response but would be happy to work with them privately.

Hi @Christina_Maybin, thanks for letting us know. I’ve found your support ticket (#1173422), and I’m really sorry that you haven’t heard back from the team yet.
We’re experiencing a higher volume of inquiries right now, which has caused some delays.

Please go ahead and share the file privately with the support team; they’ll be able to assist further.
I’ve escalated your ticket to help ensure you get a response as soon as possible.

Let me know if there’s anything else I can do to help in the meantime!

Hello, I’ve experienced the same problem for like 3 days. I had to make a presentation of the interface, in mockups, and for quality, I need svg files but images wasn’t shown neither in Illustrator or Photoshop. To make it short, after testing many different approaches, I end up exporting Figma assets as PDF then placing them in photoshop, which worked as the quality remain as svg’s quality plus, the pictures aren’t lost.

Hi there. Just following  up on this 😊. Have there been any updates? Or is there something that I can do in order to have the images export with an svg format? 

I would prefer not to have to do it in multiple steps. I am in need of editable text files for my designs which I why export as svg. Problem is I have a team that needs to be able to edit in Illustrator and the images still aren’t showing up. 

Hi, I’m also facing this issue. Any solutions to this?!