Payment issue got 0$ charges

Question

I tried to make payment for Figma’s professional plan, but when i reached the payment screen it showed me 0$ charges and when i entered the otp it charged me 0$, so based on this sceanrio i would like to know what’s the issue, why i can’t get Figma’s professional plan. is there any glitch?

djv · Answer

Hey @Aishwarya_Unavane, thanks for reaching out an sorry to hear you’re having trouble subscribing!

We’re not able to assist with Billing issues here on the forum. Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

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