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Ghannouchi_Ines
Ghannouchi_Ines
June 4, 2024
Question

Payment issue

  • June 4, 2024
  • 2 replies
  • 431 views

Hello, i’m trying to upgrade my Figma to premium and it fails just after the payment.
I need this for work and still no answer from the support.
ticket #1014798)
the message that i got is :
Please update your payment method in Admin settings or check with your bank to see if there’s an issue on their end.
Can anyone explain why is this happening?

This topic has been closed for replies.

2 replies

Josh
Josh
Former Community Manager
June 4, 2024

Hey there @Ghannouchi_Inês apologies on the delay as our support team is currently experiencing higher than normal volume. I was able to locate your ticket though, and flagged it with the team. We’re unfortunately unable to help with account/billing issues here on the forum, but you should be hearing back from our team soon! Thanks.

lewis.andrewsteven664
June 24, 2024

It sounds frustrating to encounter issues while upgrading to Figma Premium. The message you received typically indicates a problem with the payment method or a potential issue with your bank. Double-check that your payment details are correct and up to date in your Figma Admin settings. If everything seems correct on your end, contacting your bank to ensure there are no issues with the transaction might help resolve this issue.

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