Hey @Darragh,

Sorry for the delayed response! It looks like support replied to you a few hours ago. Be sure to check your inbox or perhaps your spam folder, in case it landed there by mistake.

@darragh - Did you get help with this? I’m facing the same issue (even over a year after you had yours). Any advice if there’s anyting that can be done on our end? Or is this a Figma bug/issue that they need to resolve for us?

Hi @Evelyn4 I’m also experiencing the same issue… Did you manage to get any help.

Hi @dvaliao I am also experiencing the same issue. I have just received an email that my payment wasn’t processed despite giving all the details accurately. Please help 🙏

Hey All, sorry for the delayed reply!

Darragh was having issues receiving our emails, but ultimately, the most common reason we see users unable to access Professional features is that the file they’re working in is not located in the Pro team they upgraded.

If this is the case you can Move files and projects to the team you upgraded to access your Pro features there.

If this isn’t the cause, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so we can take a closer look and see if we can spot the problem.