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Question

Paid seats refund pls

  • April 25, 2024
  • 3 replies
  • 136 views

Odixbat_Odbat_Batsaikhan

I opened a ticket regarding my full seats. 26 of them and its clearny not my intention to pay 390$. Please help resolve this issue and give me my refund please. Thank you.

This topic has been closed for replies.

3 replies

Odixbat_Odbat_Batsaikhan

I need a refund. Clearly not my inte

ntion to pay 390$ for 26 seats. I only need one. Thanks

Edit from Figma admin: Screenshot removed due to personal info.


Gayani_S
Figmate
  • Community Support
  • April 26, 2024

Hey @Odixbat_Odbat_Batsaikhan, thank you for reaching out! I was able to locate your support ticket. I am going to escalate your ticket internally with the team.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Please remove the screenshot of the invoice from the Forum as this is a public place.

Someone will be in touch with you soon, appreciate your patience in the meantime.


Gayani_S
Figmate
  • Community Support
  • April 29, 2024

Hey @Odixbat_Odbat_Batsaikhan, I can see that you’ve received a response on your ticket and support is taking a look at it. As a reminder please remove the screenshot of the invoice from the Forum as this is a public place.

Please let me know if there is anything else I can help with!

Thanks,
Gayani