I opened a ticket regarding my full seats. 26 of them and its clearny not my intention to pay 390$. Please help resolve this issue and give me my refund please. Thank you.
Question
Paid seats refund pls
This topic has been closed for replies.
I need a refund. Clearly not my inte
ntion to pay 390$ for 26 seats. I only need one. Thanks
Edit from Figma admin: Screenshot removed due to personal info.
Hey @Odixbat_Odbat_Batsaikhan, thank you for reaching out! I was able to locate your support ticket. I am going to escalate your ticket internally with the team.
Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
Please remove the screenshot of the invoice from the Forum as this is a public place.
Someone will be in touch with you soon, appreciate your patience in the meantime.
Hey @Odixbat_Odbat_Batsaikhan, I can see that you’ve received a response on your ticket and support is taking a look at it. As a reminder please remove the screenshot of the invoice from the Forum as this is a public place.
Please let me know if there is anything else I can help with!
Thanks,
Gayani
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