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Florent_Baleinier
Jan 16, 2024 10:50 PM UTC
Question

Paid account but still free features… help

Hello

Today I upgraded my account from free to professional. None of the features changed and all my projects still have " UPGRADE to PRO" after for more files or page limits.

Can anyone help?

    This topic has been closed for replies.

    5 replies

    Lambda_Winner
    Jan 17, 2024 1:36 AM UTC

    Reach out here help.figma.com

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    Jan 17, 2024 9:29 AM UTC

    Hey there, I can see you’ve created a support ticket (#896044). Someone should be in touch with you soon!

    Pourush_Mishra
    Pourush_Mishra
    Aug 28, 2024 9:45 AM UTC

    I am having the same issue and reached out to the support, but no response from there yet.

    Celine_
    Figmate
    Celine_
    Community Support
    Aug 28, 2024 1:44 PM UTC

    Hey @Pourush_Mishra , welcome to the community. The support team has just replied to you, please check your inbox!

    Saori_Okawa
    Saori_Okawa
    Dec 13, 2024 3:54 PM UTC

    Hi, I’m exactly in the same situation. Still waiting for the response from the support about the same issue.

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