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Mehak_Malik
May 6, 2024
Question

Overcharged - All guest viewers turned to members

  • May 6, 2024
  • 1 reply
  • 197 views

This would easily be the worst billing nightmare. I updated my credit card on Figma because the past one had expired. All my guest users/ viewers got instantly charged as full seats (Monthly Figma members). There is no way to write to billing support. How do I resolve this issue?

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1 reply

Figmate
Junko3
Figmate
May 7, 2024

Hi @Mehak_Malik, Thank you for reaching out us about this. I understand that this unexpected charge on your billing can be frustrating.

While we’d like to offer more help here, I’m afraid we are unable to provide any assistance regarding the billing due to the security and privacy concerns.

Could you please directly contact to our support team for assistance via this URL: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215
Please make sure to use the email associated with your Figma account.

On a side note, while this might not be directly related, I wanted to mention that if you’re on a paid plan and want to prevent people from upgrading to a paid seat without permission, you can set the default seat type to “viewer-restricted.”
Please check here: Manage seats in Figma - Change the default seat type

We hope this will help address your concerns. if I overlooked anything please let us know!

Thanks for your understanding.

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