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Question

only 'get code' isn't working while using MCP

  • August 28, 2025
  • 2 replies
  • 191 views
신용우

It’s not about the loading.

It just instantly says “Error: An error occurred while using the tool get_code”.

It happens only for ‘get code’. get images, metadata, and all others are working.

Both on Cursor and Claude code on Vscode.

 

chalormkhompitoon

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • September 1, 2025

Hi ​@신용우, thanks for sharing these details! I see you’ve already submitted a support ticket (#1486946), and our Support team will be following up with you shortly.

I really appreciate your patience while they investigate this. Once there’s an update or resolution, I’ll also share it back here so the community can benefit.

 

Please let me know if there is anything else I can help with in the meantime! 

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • September 8, 2025

Hey ​@신용우, following up on this. I’ve just checked your support ticket (#1486946) and the team has suggested to try the following: 

Restart the desktop app by going to Help > Troubleshooting > Reset Figma and Restart.
 
If the issue persists please follow up on your support ticket, the team will need your help with the following items:

  1. It can take around 10 seconds the first time you run get_code.
  2. On the desktop app, please go to Help > Troubleshooting > Toggle Web App Developer Tools. Then, observe the Network tab when running get_code. Could you check whether preview_page.html is getting blocked?
  3. After reproducing the issue, please export the debug log by going to Help > Troubleshooting > Save debug info, and share the downloaded log with us.

 

Thank you, 

Gayani 

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