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Shashank Vodela
Shashank Vodela
New Member
February 28, 2025
Question

Not able to login to figma due to old email

  • February 28, 2025
  • 1 reply
  • 57 views

Hi,
I’m trying to login to my figma account [redacted by forum admin/moderator to remove PII] through my school email Id which is now not available anymore. When I tried logging in, it sends an authentication code to my school email ID, which I cannot access anymore and hence can’t login. Could you please help me login or change my email ID to my work one? [redacted by forum admin/moderator to remove PII]. I have some important figma files that I need to access :( 

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    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    February 28, 2025

    Hey ​@Shashank Vodela , thanks for reaching out to the community!

    After checking internally, it seems that you have already reached out to the support team. They replied to you on February 3 and they are waiting for your response to verify your ownership of the account. Please check your inbox (and spam) when you have a moment. Your ticket number is #1245907. We’ve responded to you with this email address: sxxxa@ixxxdu. 
    If you prefer we reach out to you with a different email address, please DM me directly with another email address so I can create a new support ticket on your behalf. Thank you!

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