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Not able to access figma

  • May 2, 2024
  • 1 reply
  • 171 views

The signed in user ‘vikas.jain@clarivate.com’ is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

Best answer by Celine_D

Hey Sunil,
Usually, when you see this error message, the issue lies in your Identity Provider. Per the error message, it looks as though you have not been granted access to the Figma application in your IdP account.

Please reach out to your IT Team and have them check to ensure you are assigned the Figma application so you can authenticate via SAML SSO.

I hope this helps!

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Celine_D
Figmate
  • Community Support
  • May 3, 2024

Hey Sunil,
Usually, when you see this error message, the issue lies in your Identity Provider. Per the error message, it looks as though you have not been granted access to the Figma application in your IdP account.

Please reach out to your IT Team and have them check to ensure you are assigned the Figma application so you can authenticate via SAML SSO.

I hope this helps!


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