No videos on mobile devices

I just coded up a prototype to test an instagram ad, I am floored I cannot user test it on a mobile app with video, completely floored how this can be released this way! If anyone has a workaround, please reach out!

Hey @Maria_Mashiah, thank you for flagging this!

Our team is currently investigating a known issue with video playback on iPhone. At this time, we do not have an estimated timeline for a resolution.

However, as you’re mentioning you’re experiencing this on android devices too, could you give me more information on the following?

App version

Device model

Android version

To help us take a closer look, are you able to share a file link with us and add support-share@figma.com as an Editor to the file with the video that won’t play (this won’t affect your billing at all)? Also, please feel free to DM me the file link if you don’t want to share if publicly in the Forum.

As a workaround you may want to access www.figma.com/mirror from the mobile browser. Please let me know if that works for you.

Thanks in advance!

Hey @rkennedy, sorry for any disruption to your work!

Is this happening in Iphone devices? If so you may be encountering a known issue with video playback on iPhone that our team is currently investigating.

Could you give us the following details?

• App version
• Device model
• IOS/Andriod version

I would also appreciate it, if you can share a file link with us and add support-share@figma.com as an Editor to the file (this won’t affect your billing at all)?

Please let me know if you have any further questions. Thank you!

Shared! Figma mirror does not show them either.

Hey! Thank you for confirming. I did not receive a DM. I have also checked if you’ve filed a ticket with our support team but there was no ticket there either. Could you please confirm where you’ve shared the details with me? Thank you.