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Question

No support tickets and no replies

  • February 9, 2026
  • 1 reply
  • 8 views
DCX

I’ve submitted several support requests to Figma but haven’t received any replies to my questions or issues. Has anyone else experienced this? I need help with the following:

  • Understanding how to switch our billing method to bank transfer
  • Understanding how to proceed with the security checklist requested by our IT Security department

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • February 9, 2026

    Hey ​@DCX, thanks for flagging this!. I can see your support ticket (#1735830), and I’ve gone ahead and escalated it internally with the team. Our team is aware of the billing and security questions you raised, and someone should be in touch soon to follow up and help move this forward.

     

    Please let me know if there is anything else I can help with in the meantime! 

     

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