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Question

No response to my refund request

  • July 9, 2026
  • 1 reply
  • 8 views

Timur D

My refund request (ticket #1997125) has been waiting since july 4 with no response from support. Is this normal? Is there any way to get my ticket reviewed?

1 reply

Gayani_S
Figmate
  • Community Support
  • July 9, 2026

Hey ​@Timur D, thanks for reaching out! I'm sorry for the wait on this, I can see your ticket (#1997125) and I've escalated it internally so someone from the team can follow up as soon as possible.

No action needed from your end for now, just wanted to flag that this is being looked into and you'll hear back soon.

Really appreciate your patience while we get this sorted.