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Question

No response from Sales regarding Enterprise plan upgrade

  • June 17, 2026
  • 3 replies
  • 46 views
ノーコード総合研究所

Hi everyone,

I'm trying to upgrade our team to the Enterprise plan, and I've reached out to the Sales team twice through the contact form. Unfortunately, I haven't heard back at all so far.

We're ready to move forward with the upgrade and have an internal deadline at the end of June, so I'd really appreciate any help getting in touch with someone from Sales.

Has anyone run into this before? Or could a Figmate help connect me with the Sales team? Thanks in advance!

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 18, 2026

Hi ​@ノーコード総合研究所, Celyn here from the Figma Community Support team. Thanks for reaching out here. 

I’m sorry to hear you’ve been having trouble getting in touch with Sales, I’ve just sent you a DM to grab a few more details so I can help follow up on this for you.

Please check your inbox when you have a moment 🙏

ノーコード総合研究所

Hi Celyn, thank you so much for following up! I've already replied to your DM yesterday with all the details. Really appreciate your help getting this connected to Sales 🙏

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 19, 2026

    You’re most welcome, ​@ノーコード総合研究所, happy to help 🙌

    Also, just an update that someone from the Sales team should have already reached out to you.

    Please check your inbox when you have a moment and continue the conversation directly with them there.

    Thanks! 

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