No response from Figma Education

Hey ​@mokotanin — welcome to Figma Forum, and thanks for laying this out. I understand there are two main concerns: (1) updating the email address tied to your Figma account, and (2) making sure your Education status isn’t impacted by that change. Since you are unable to receive emails for the email address outside of its workspace, this is a reconfiguration that our support team will have to assist with.

I’ve shared the full context with our Education Team so they can carefully review your request and make sure everything is handled correctly. I can’t access or share account specifics here, but I want to make sure this gets resolved as quickly as possible. Since I didn’t see an existing case for your Figma Forum account, I went ahead and opened a ticket on your behalf. Your case number is: 1693877. The team will reach out to you directly once they’ve had a chance to review.

In the meantime, please keep an eye on the email inbox tied to your Figma account for updates. Thanks for your patience while we get this sorted out!

Thanks for your response!
Just to be clear :
I have an account with “[redacted by moderator to remove personal information]”, but this email can’t receive emails anymore. So I would like to change it with “[redacted by moderator to remove personal information]” but I don’t have access to my account now…
Also, this account is another one I created just to talk to the forum with a non-educational mail

Hello again, ​@mokotanin — thanks for the clarification and for following up.

I’ve shared this update with the Education Team. To protect your privacy and account security, I’ve removed some potentially personal information from your reply — thank you for understanding.

Please keep an eye on the inbox tied to your Figma Forum account for next steps and updates from the team.

We appreciate your patience while this is being reviewed. They’re on it. 🙏🏻