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Question

No project after opening, grey background

  • August 2, 2024
  • 1 reply
  • 13 views

When I try to open a shared project or an old project, I only see a dark grey background. Also, when I open a new project, the same dark grey background appears. What should I do?

1 reply

Gayani_S
Figmate
  • Community Support
  • 1952 replies
  • August 5, 2024

Hey @Izabela_Miecznikowska, thank you for reaching out!

Are you seeing any error message on your end? Is it happening in the browser, desktop app or both? Can you share a screenshot with me?

Can you clear out the cache. Here are some information to troubleshoot: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist 1

Also please try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.)

Let me know if this resolves the issue, happy to help out further.


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