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Hello,

A year ago, we paid for seats through my partner’s account. However, she no longer works with us. While she was on vacation, Figma renewed the subscription for another year.

We can't manage our seats now, and we need to transfer the paid seats from her account to mine.

All seats were paid with my VISA card — Aleksei Ilin.

I’m unable to contact support directly because we have a standard account. Has anyone had a similar situation with a positive outcome?

Hey ​@Alexei Iliin , thanks for reaching out to the community!
Just to reassure you — I was able to see your ticket, and it looks like you’ve already contacted us through another email address (y.dxxxi@gxxxl.com). We've got it logged under ticket #1321168.

I see that the support team is working on this ticket to help get things sorted. The team will follow up with you as soon as possible! Thank you for your patience.

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