The user has a Professional subscription with 3,000 AI credits per month and is considering adding 1,000 additional AI credits for $9.60 per month. They are confused about how the credits will be combined, whether they will have 4,000 credits each month, and what the total monthly cost will be. The user is seeking clarification on the pricing and credit allocation, and has requested to speak with someone for further explanation.
Question
Need better understanding of buying additional AI Credits
Hi
Thanks for reaching out! I understand that you're looking for some clarification on how additional AI credits work with your Professional plan.
That's correct. Your Professional subscription includes 3,000 AI credits per month. If you choose to purchase an additional 1,000 AI credits, those credits are provided through a monthly AI credits subscription and are added to your included monthly allocation.
Please note that this isn't a one-time top-up. As long as the subscription remains active, you'll have 4,000 AI credits available each month (3,000 included + 1,000 additional), and the add-on fee will be charged alongside your existing Professional plan.
You can also learn more about how AI credits work here:
I was able to locate your support ticket (#1980314). The team will continue assisting you directly through that ticket, so please keep an eye on your inbox as they'll follow up as soon as they're able.
Thanks!
What is not clear still is monthly cost for this arrangement? - Please note that this isn't a one-time top-up. As long as the subscription remains active, you'll have 4,000 AI credits available each month (3,000 included + 1,000 additional), and the add-on fee will be charged alongside your existing Professional plan.
Plain and simple - how much more for the additional 1000 AI Credits?
Thanks!!
Hi
I took a look at your support ticket (#1980314) and saw that the team has already responded to your question there. I hope their explanation helps clarify the monthly pricing and addresses your question.
If you have any further questions or need any additional clarification, please feel free to reply directly to the support ticket, and the team will be happy to help!
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