My prototype wont load

This is how the top banner is currently previewing.

Hello Sophie!
Welcome to the community, and sorry to hear this is happening!
I’m not able to reproduce this issue on my end, so it’s very likely that this may be specific to your network and/or your file.

Sometimes browser extensions can cause images to not appear when viewing in Presentation View, which we go into more detail in our Help Center here: Image loading issues. Could you try disabling any extensions to see if that helps?

If not, I’d recommend you to reach out directly to the support with a copy of your file (if you prefer not to share publicly here) by filling out this form: here
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com, so we can investigate. Thank you!

Ok thank you! Removing a browser extension worked momentarily, however the error/problem reappeared once again (even with the browser extension permanently deleted). I have now reached out to the support team. Thank you for your help.