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jay_naeilsajang
jay_naeilsajang
New Member
Mar 12, 2026 12:20 AM UTC
Question

My project disappeared

Hello, the work I was working on suddenly disappeared yesterday. I wasn't on the move, and I looked at the project and the trash can, but it's not in there

I also left a 1:1 inquiry (#1788905) because it's an important work piece and needs to be restored as soon as possible. When will it be processed? Has anyone experienced the same problem as me?

[Screenshot redacted by forum admin/moderator to remove PII]

 

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    1 reply

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    Mar 13, 2026 7:25 AM UTC

    Hi ​@jay_naeilsajang, Celyn from Figma Community Support here.

    Thanks for reaching out and for sharing the details and screenshot (for your privacy and security, I’ve gone ahead and redacted it from your post).

    I understand that you’re unable to locate your work and that it’s not appearing in the trash either — I can imagine how concerning that must be, especially since it’s an important file.

    I was able to locate your support ticket (#1788905) and have escalated it to the relevant team for priority review given the urgency.

    In the meantime, you may want to try a few quick checks:

    • Make sure you’re logged into the correct email account

    • Check Drafts

    • Click into All workspaces and review any workspaces you belong to

    • Use the search bar to look up the file name (even a partial name can help)

    Please keep an eye on your inbox — someone from the team will be reaching out to help you with this soon.

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