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My payment is not updating deducted twice

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I had paid payment 2 time to subscribe for one subscription. both the time money was deducted from my account but its not updating on website. Figma is asking to verify the payment but by verifying it is asking to redo the payment again

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djvSolution

Community Support

Hey @Manish_Kumar2, sorry for the trouble!

It looks like support already replied to you on ticket #1032729. Please check your inbox and possibly your spam/junk folder (it may have landed there by mistake) to continue working with support directly.

djvSolution

Community Support

Hey @Manish_Kumar2, sorry for the trouble!

It looks like support already replied to you on ticket #1032729. Please check your inbox and possibly your spam/junk folder (it may have landed there by mistake) to continue working with support directly.

Manish_Kumar2Author

No mail found regarding payment updates nor the payment is reverted to my account.

djv

Community Support

Hey @Manish_Kumar2, that’s odd.

We replied on Thursday, 6/20 at 7:14am PT. No changes were made to your account, because we needed action on your end before proceeding. I’ve escalated your ticket back to support to have someone try to contact you again.

Manish_Kumar2Author

In place of connecting me through mail it would be better if your support team could just drop me a call and we may clear this issue in once.

djv

Community Support

Sorry, @Manish_Kumar2, but we do not offer phone support. It looks like you’ve already reconnected with support.

I encourage you to continue working with support via email.

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